ilaan.com ("we", "our", or "the platform") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use www.ilaan.com — Pakistan's zero-commission property marketplace.
1. Information We Collect
- Account information: name, email address, phone number, and password when you register.
- Property listings: details you submit including title, description, address, price, images, and documents for verification.
- Usage data: pages visited, search queries, filters applied, and properties viewed.
- Device data: IP address, browser type, operating system, and cookie identifiers.
- Payment data: transaction references and amounts processed via MCB Pay / ilaanPay. We do not store card numbers — payments are handled by PCI-DSS certified gateways.
- Communications: messages or enquiries you send through our contact forms.
2. How We Use Your Information
- To create and manage your account and property listings.
- To verify property ownership and seller identity documents (CNIC, ownership deeds).
- To process payments for subscriptions, contact unlocks, and tokens.
- To send transactional emails (listing approved, payment receipt, new enquiry).
- To improve our platform through analytics on search and usage patterns.
- To comply with Pakistani law, including SECP regulations and court orders.
3. Sharing of Information
- We do not sell your personal data to third parties.
- Property listings (address, price, images) are publicly visible to all users by design.
- Contact details are only revealed to buyers who have paid for a Contact Unlock.
- We share data with trusted service providers (hosting, payment processors, analytics) under strict confidentiality agreements.
- We may disclose information when required by law or to protect the rights and safety of ilaan.com and its users.
4. Cookies & Tracking
- We use cookies to keep you logged in, remember your preferences, and analyse site traffic.
- Google Analytics and Google Tag Manager are used for anonymised usage analytics.
- Meta (Facebook) Pixel is used to measure advertising performance.
- You can disable cookies in your browser settings; some features may not work correctly without them.
5. Data Security
- All data is transmitted over HTTPS (SSL/TLS encryption).
- Passwords are stored as cryptographic hashes — we never store plain-text passwords.
- Access to production systems is restricted to authorised personnel only.
- We perform regular security assessments and promptly address any identified vulnerabilities.
6. Data Retention
- Active accounts and listings are retained for as long as your account exists.
- You may request deletion of your account and associated data by contacting [email protected].
- Some data may be retained longer where required by law (e.g. payment records for tax compliance).
7. Your Rights
- Access: request a copy of the personal data we hold about you.
- Correction: update inaccurate information through your account dashboard.
- Deletion: request removal of your account and personal data.
- Opt-out: unsubscribe from marketing emails using the link in any email we send.
- To exercise these rights, email us at [email protected] with the subject "Privacy Request".
8. Third-Party Links
- Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
- ilaan.com is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
- We may update this policy from time to time. We will notify registered users by email for material changes. The "Last Updated" date at the top of this page will always reflect the current version.
11. Contact Us
- For any privacy-related questions or requests, please contact:
- Email: [email protected]
- Address: 26-A, J3 Block, Johar Town, Lahore, Pakistan
