The real estate profession changes every day. Here are 10 customer service skills for real estate agents.
“Customer Satisfaction is Worthless. Customer Loyalty is Priceless. “
- Know Real Estate
This one should be obvious, but it truly is the most important. When you show expertise in your field, you immediately gain trust and respect. Real estate agents are always experts in their exclusive community.
- Strong Communication
Be a good listener. Understand their goals and hopes, then clearly convey your point of view.
- Practice Patience
Plenty of buyers are needy, indecisive, or confident that they know better than you. Understand that a home is likely the biggest investment they’ll ever make, and try to bear with them.
- Be Honest
If your client has an unreasonable aspiration for a limited budget, be firm in telling them. If there are communities you’re not familiar with, confess it. Honesty on your end will quickly gain trust.
- Digital Dialogue
Clients expect communication in various ways. Let your client know the new prospect via text. Follow up with various forms of social media.
- Show Compassion
Put yourself in the client’s shoes. How would you want a situation to be resolved?
- Remedy Errors
Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.
- Recognize Body Language
Read the things that clients don’t feel 100% comfortable telling you. Also, be aware of your own: don’t cross your arms or learn to indicate a lack of interest.
- Know-How To Persuade
Know how to compromise so that the end result is a win for everyone.
- Close The Deal Smartly
The most important part of any communication process. It also happens to be the part where you get paid.
